Aditi Rao
Loyal customerRecent activity
- Bought running shoesOrder · Yesterday
- Opened the festive offerEmail · 2 days ago
- Asked about sizesWhatsApp · Last week
Reachable on
WhatsAppReplies within minutes
7 pm to 8 pmBest time to reach her
One AI-powered home for every customer conversation
Your AI team for every customer, working round the clock
Reach customers on WhatsApp, SMS, email and your app, answer them with AI that knows your business, and see what grows your sales.
Built for teams in every industry
The product
Everything you need, in one place
Journeys, campaigns, engagement, AI employees, analytics, customers, builders and every channel, in one dashboard.
Winter win-backDraftConsent checked
Each block has its own shape. Run a test to watch customers flow through, with nothing sent.
CampaignChannelAudienceStatusOpened
Diwali early accessWhatsApp12,400Scheduled
Back in stock: sneakersPush3,180Sent
Weekend brunch menuEmail8,950Sent
Appointment reminderSMS640Always on
New arrivals in-appIn-app21,300Draft
Plan one-off and always-on sends, and see how each one did.
LoyaltyPoints, tiers and rewards1,240 members earned points this week
LinksShort links you can track8,930 clicks this month
Bio pageOne page for all your links2,410 visits this week
AdsSend segments to your ad audiences3 audiences kept in sync
CalendarCampaigns and bookings in one view14 sends planned this month
Journeys and campaignsAutomated and one-off sends6 journeys live
Engage brings journeys, campaigns, loyalty, links, your bio page, ads and the calendar together.
Hi, can I move my appointment on Saturday to the evening?
Of course. Saturday has 5:30 pm and 6:15 pm free with Dr Mehta. Shall I book 5:30 pm for you?From: Clinic timings.pdf
5:30 works, thanks!
Done. You'll get a reminder on Saturday morning.Booked in your calendar
AI employees answer from your own documents and hand over when they are not sure.
Win-back funnel, last 30 days
Got the nudge4,820
Opened3,422
Visited the app1,832
Booked675
Did it work?+12%more bookings than the hold-out group
3.4×replies18 hrssaved a week
Funnels and a did-it-work check against a hold-out group.
Segment: Quiet regulars
Bought 3 or more times and
Last visit more than 45 days ago and
Consent WhatsApp marketing is yes
2,184 customers match
AKAnanya K.Pune · 6 ordersVIP
RSRahul S.Delhi · 4 ordersLapsing
MPMeera P.Chennai · 9 ordersVIP
VJVikram J.Jaipur · 3 ordersNew
Build segments from what customers do, with consent built in.
THE WINTER EDITPicked for you, Ananya
Shop the edit
You can unsubscribe at any time.
Design emails and pages from ready blocks. No code.
WhatsAppTemplates, replies and buttonsConnected
SMSApproved templates onlyConnected
EmailYour own domainConnected
PushAndroid and iPhoneConnected
In-appBanners, pop-ups and inboxAdd to your app
Instagram and FacebookComments and direct messagesConnect
Every channel in one place, connected once.
How it works
Know every customer. Reach them at the right moment.
Tomo builds one profile from every visit, order and reply, picks the channel each person reads, and keeps learning from what brings them back.
Personal, not mass
Every nudge fits the moment
Your size is back, AditiThe blue trainers in UK 6. Kept one aside for 24 hours.
Happy birthday, AditiA little gift is waiting in your account.
Repeat visitsWithout nudges
One loop, always on
Understand, engage, analyze
- UnderstandProfiles, segments and what each person likes
- EngageJourneys and campaigns on the channel they read
- AnalyzeLift against a group who got nothing
One nudge, end to end
The whole product, in one journey
Follow one flyer who has gone quiet, from the moment Tomo notices to the booking that shows up in your report.
Notice
JourneysNo trip booked in 90 days.
Found by TomoAarav flies Delhi to Goa every winter. He has not booked yet.
Check
Consent and rulesConsent, quiet hours and age come first.
All clearOpted in to offers. Adult. Sending at 11:00 am.
Reach
ChannelsTomo picks the channel Aarav reads most.
App push, 11:00 am"Winter in Goa? Your favourite morning flight has seats on 14 Dec."
Answer
AI employeeHe asks a question, and Tomo answers it.
"Can I add a bag?"Yes, a 15 kg bag can be added. Booked with the bag.
Prove
AnalyzeThe booking is counted against a comparison group.
+12% rebookingsWinter win-back journey, compared with flyers who got nothing.
Outcomes, not just reach
Measured against doing nothing
Repeat bookings per week, with and without nudges
Got nudgesComparison groupBookings per week
+22%
repeat purchases
3.4×
more replies than one-off blasts
-40%
missed appointments
18 hrs
saved for each team, every week
Example results. The figures are illustrative.
Industries
Made for your kind of business
Retail and D2C
+22%repeat purchases in 90 daysExample figure
Banking and fintech
-31%late paymentsExample figure
Healthcare
-40%missed appointmentsExample figure
Airlines and travel
+12%rebookings from quiet flyersExample figure
Education
+18%course completionExample figure
Food and restaurants
2.1×more weekend reordersExample figure
Built for scale
From one store to a hundred brands
Many brands and regions
Every brand, city and location in one account, with reports for each.
Roles and approvals
Owners, managers and agents each see only what they need.
Company sign-in
Single sign-on and two-step sign-in, required for the whole team.
Data kept in India
Customer data is stored in India, with consent and audit records kept.
Millions a day
Festive peaks and big launches go out on time, on every channel.
App kit
Push, in-app messages and events for Android, iPhone and Flutter.
Rules built in
Quiet hours, approved SMS templates and "band karo" opt-outs.
Cohorts and lift
Funnels, cohorts and a "did it work" check for every journey.
AI firstAn AI employee does the work, not a dashboard your team has to read.
Self-serve and enterpriseStart in minutes, or roll out across every brand with our team.
Made for IndiaApproved SMS templates, quiet hours and every language's opt-outs.
Talk to our team
Let's plan your first journey
Tell us about your customers and channels. We will show you Hey Tomo with your own use case, and help you roll it out across your brands.
- A 30-minute walkthrough built around your industry
- A rollout plan for your brands, regions and teams
- Or skip the call and start yourself in minutes
FAQ
Questions, answered
Ask Tomo anything else from the bubble in the corner.
What does Hey Tomo do?
It brings every customer conversation into one place. You send messages on WhatsApp, SMS, email, push and in-app, AI employees answer questions from your own knowledge, and Analyze shows which messages brought customers back.
Do I need a developer to start?
No. Sign up, connect a channel and pick a ready journey for your industry. A developer helps only if you want app push or in-app messages, using our app kit.
Which channels can I use?
WhatsApp, SMS, email, app push, in-app messages and Instagram. Each customer is reached on the channel they read most.
How do you handle consent and opt-outs?
Consent is checked before every message and again when it is sent. A stop request in any language, like "band karo", ends marketing at once, and quiet hours are kept.
Can I send SMS in India?
Yes, using your own approved templates. You fill in the variables and the text goes out exactly as it was approved.
Where is my customer data stored?
In India. Consent records and audit records are kept, and keys are stored encrypted and never shown again.
Can the AI answer my customers on its own?
Yes. AI employees answer from the knowledge you give them, and hand the chat to your team when a person is needed.
Can my team build journeys themselves?
Yes. Tomo can build them for you, or your team can build them on the canvas, step by step.
